Custom / OEM products cannot be resold.Items made to your specifications (including personalized, engraved, resized, or private-label 316L stainless steel products) are non-returnable.

For any quality issue found in your bulk order, you must contact us on the day of receipt.

*Claims made after the delivery day will not be accepted due to B2B protocols.*

Here at Ruikoo Jewelry, we want you to be completely satisfied with your jewelry. If your order isn't quite right for any reason, we're here to help you.

Follow the link above within 30 days of placing your order to begin the exchange/return process.

If your exchange/return is not initiated within 30 days of placing your order then Ruikoo Jewelry will be unable to accept your exchange/return.

If you return your product for store credit, your subsequent order must meet the $100 order minimum. Alternatively, you may exchange your purchased product which does not require a $100 order minimum.

Your items must be returned in their original protective packaging. If your products are not returned in their original packaging you will be subject to a 20% restocking fee.

Important:To process anyreturn / replacement / refund, we require clear photos.

• ✅ Photo of the physical item showing the quality issue.
• ❌ No stock images or blank uploads.

Our team specializes in resolving B2B inquiries efficiently.

📧 support@ruikoojewelry.com
🟢 +86 15820878126