Frequently Asked Questions
Find answers to your questions about manufacturing, dropshipping, shipping, and more.
Founded in 2014, RUIKOO is a professional manufacturer and exporter of high-quality stainless steel jewelry. We integrate trendy design with exquisite craftsmanship to supply hypoallergenic, durable and stylish accessories. More than a factory, we help global clients build their own brands and focus on long-term, win-win B2B partnerships.
- Premium raw materials:We strictly use medical grade 316L and 304 stainless steel, which are highly rust resistant, corrosion-resistant, and not easily faded.
- Advanced Manufacturing:Our factory covers an area of 1500 square meters and is equipped with advanced CNC machines, laser cutting, and environmentally friendly PVD vacuum plating technology to ensure long-lasting colors (18K gold, rose gold, pure silver, black).
- Strong OEM/ODM Capabilities:With an independent research and development team, we launch over 50 new products every month. We can convert your sketches or ideas into physical samples within 7 days.
- Strict quality inspection:With an independent research and development team, we launch over 50 new products every month. We can convert your sketches or ideas into physical samples within 7 days.
- Global supply chain partners:Possessing services for Amazon worldwide Etsy、 The rich experience of independent brand merchants and wholesalers provides flexible minimum order quantity (MOQ), fast logistics, and customized packaging solutions.
Yes, absolutely.We welcome creators, brand owners, and wholesalers to visit us in Dongguan. You can select products on-site or do live streams directly from our showroom to show real production transparency to your audience.
Yes.We provide professional factory-based dropshipping services. We supportBlind Shipping(neutral packaging, no invoices) andBulk Fulfillmentfor Shopify/Amazon sellers. We act as your behind-the-scenes factory partner.
Yes. All orders are fulfilled directly from our Dongguan factory warehouse. This ensures stable quality control and faster coordination.You sell. We produce, stock, pack, and ship.
Yes.We support real factory content to help you market your brand. We can provide factory introduction videos, production process videos, packing videos, and high-quality product photos for your TikTok/Reels content and Ad creatives.
Yes! We support full OEM/ODM services including Laser Engraving and Custom Design. Send us your specs to support@ruikoojewelry.com.
We use18K Gold PVD (Physical Vapor Deposition) Coating. This high-tech process gives our stainless steel jewelry the beautiful, rich luster of real gold but is much more durable than traditional plating. It has passed the 1200-hour neutral salt spray test.
No.Most of our products are made from316L Surgical Grade Stainless Steel. It is waterproof, hypoallergenic, and will NOT turn your skin green. Unlike brass, stainless steel contains chromium which prevents oxidation.
316L stainless steel contains a tiny trace amount of nickel essential for structure, but it is tightly bound and generally does not release onto the skin. It is consideredhypoallergenic and safefor the vast majority of people.
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are secured by Shopify.
Processing: 24-48 hours for in-stock items.
Shipping: Typically 5-10 business days for US/UK/EU Priority lines. Express options available.
For situations where the purchase quantity is relatively large, you can contact us directly via email or WhatsApp, which can be used to reach us. We can communicate directly about the specific time and try our best to meet the customer's needs.
We offer specific Tax-Paid (DDP) shipping channels for USA, UK,AU, Europe, and Mexico. If you choose a Tax-Included method and are still charged taxes, pay it first and send us the receipt for a refund.
For DDP/Tax-Included lines, tracking often shows 'Label Created' until the package clears customs in your country and is handed to the local carrier. This is normal. Please be patient.
Quality Issues:Contact us on the day of delivery with photos for a resend or refund.
Custom Items:Final sale.
Change of Mind:We generally do not support 7-day no-reason returns for bulk orders.